POTBOY TREASURE BOX LOYALTY PROGRAM

Potboy Treasure Box is a loyalty program initiated by PB Grocery Sdn Bhd with the sole objective to reward our loyal customers in appreciation of their supports.

General Terms & Conditions

These terms & conditions apply to all activities on Potboy Treasure Box (“the Activities”). By participating in the Activities, you expressly agreed to these terms & conditions.

There are supplemental terms & conditions, applicable in addition to the General Terms & Conditions, which you will find in the respective section of different activities.

References in this document to “Potboy”, “we”, “our” or “us” mean PB Grocery Group Sdn Bhd. Reference herein to “you” and “your” mean the person participating in the Activities.

1. Registration

1. Participants have to fulfill the following conditions in order to participate:-

• Malaysian; and
• 18 years of age or more

To ensure compliance, participants will be required to provide their NRIC number for verification and produce the original NRIC for verification at the point of delivery of prize. In this relation, to have absolute assurance of the genuine identity of the successful tenderer, Potboy reserves the right to request for identity verification via photograph i.e. a photograph showing successful tenderer and his/her NRIC that the photograph on the NRIC can be clearly seen.

2. Registration is not required to participate in the Activities, however, you must sign up as Potboy member and log-in in order to participate.
3. You may be required to provide additional personal information e.g. NRIC number, mobile phone number, valid residential address etc., if not already maintained in your Potboy Account. This is required mainly for verification of identity during distribution of the prizes / awards.

2. Potboy Account

1. You should keep your Potboy account details strictly confidential and be fully responsible should you permit any 3^rd party to use or access your account on your behalf or otherwise.
2. Potboy reserves the right to withdraw its permission for you to participate in any of the Activities or terminate your Potboy account, for any reason at any time prior to, during or after any of the Activities.

3. Potboy Gold/Diamond

1. All Potboy members can only participate in the Activities using Potboy Gold/Diamond. Learn how to earn more Potboy Gold
2. Potboy Gold/Diamond will be deducted from your Potboy Account immediately upon your participation in the Activities. We do not entertain any disputes on Potboy Gold/Diamond deduction from your account to participate in the Activities.
3. For unsuccessful tenderer/s in any of the Activities, Potboy Gold/Diamond deducted from your Potboy account for purpose of the specific Activities will be added back to your Potboy account within 24 hours upon announcement of results.

4. Announcement of Results

1. We reserve the rights to publish the details of the successful tenderer /s on Potboy website or other social media pages of us.
2. Successful tenderer /s agreed to support and participate in Potboy marketing initiatives during announcement of results.

5. Others

1. Participation to the Activities is dependent upon, among other things, the availability of the internet and the speed and quality of internet connection, and we therefore encourage you to ensure decent quality of internet connection and speed whenever possible.
2. The content displayed in relation to the Activities and prizes may contain inaccuracies and typographical errors and we do not warrant the accuracy or completeness of the content or that any defects will be corrected. Any reliance on any such content, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions and to make any changes to the features, functionality or content at any time.
3. All prizes made available for tender in Potboy Treasure Box platform are all sponsored by Potboy and/or Potboy’s business partners, in no way the prizes are associated with the brand owner of the prizes e.g. Apple Inc.
4. Upon receipt of the prizes, any queries on the quality and warranty of the prizes, if applicable, should be directed to the suppliers or the specific merchant/brand owner as per the applicable warranty policy.
5. In the event of any activities with malicious intention e.g. hacking of our system and etc, being detected by us from your account, your tender entry will be voided IMMEDIATELY without any notice. 
6. In the event of more than One (1) participant have tendered the same quantity of Potboy Gold/Diamond, the tenderer who has entered the earliest tender will be the successful tenderer.

6. Changes to Terms & Conditions

We may from time to time make changes to these terms & conditions. Any changes will be posted on our website at www.potboy.com.my and we will endeavour to notify you of the same by means of a notice and link to the revised terms on our website. Please review thee terms & conditions regularly to ensure you are aware of any changes made by us.

If you have participated in the Activities after changes have been made and posted, you shall be deemed to have agreed to such changes.

Daily Instant Claim

1. Every day, Potboy Treasure Box opens and closes at specific time of the day as determined by Potboy, instant prizes are available for claim by Potboy members with the pre-determined number of Potboy Gold.

2. This is not a tendering activity, participants with enough Potboy Gold can claim the prizes anytime during the dedicated time slot. Learn how to earn more Potboy Gold/Diamond

3. Only certain number of the same prize will be available for claim e.g. 10 units each day etc.

4. Each day, the Potboy Treasure Box will close when:-

• The total number of prize are fully claimed by member; or
• At the specific closing time.

Whichever is the earlier.

5. Upon successful claim, it will be reflected under My Instant Claim of My Account IMMEDIATELY.
6. Each participant is only entitled to One Instant Claim per day, hence, Potboy reserves the right to request claimant to produce his/her original NRIC for verification.
7. The prizes will be distributed:-

• For e-voucher / e-ticket etc., via email to the email address provided by you in your Potboy account within 24 hours.
• For physical prizes, via courier to the delivery address provided by you in your Potboy account within 7 to 14 days from the successful claim date, depending on destination.

Time Limit Tender

1. There are various exciting prizes at different value to be given out via our Time Limit Tendering Activities.

2. Time Limit Tendering Activity is open only for a determined Tendering duration e.g. 24 hours, 3 days, 9 days etc.

3. There is always a Minimum Tender with Potboy Gold/Diamond for each of the Time Limit Tendering Activity e.g. minimum 1,000 Potboy Gold/Diamond etc. Learn how to earn more Potboy Gold/Diamond

4. Participants can tender for the prizes with any available quantity of Potboy Gold you have in your Potboy account.

5. It is important to note that you are only allowed to place One (1) tender for each Time Limit Tendering Activity.

6. The commencement of each Time Limit Tendering Activity will be announced in Potboy Treasure Box, hence, you are encouraged to check us out frequently.

7. On Potboy website, you will have visibility of the following:-

1. Visual and specification details of the prizes

2. How many participants joined

3. Time remains

4. Winners of previous Time Limit Tendering Activities and the quantity of their Potboy Gold/Diamond tendered.

8. ach Time Limit Tendering Activity will be closed sharply at the end of the Tendering duration, and the results will be announced IMMEDIATELY on the website. After which, you will receive a call from Potboy to arrange for the delivery.

9. For successful tenderer/s, the prize/s will be courier to the delivery address provided by you in your Potboy account within 7 to 14 days from the closing date, depending on destination. 

9. In the event that, at the end of the tendering period, if no tender has been placed, the prizes remain ownership of Potboy.

**Do note that verification to your NRIC number is mandatory at the point of delivery as acknowledgement of receipt of the prizes.

Target Participant Tender

1. There are various exciting prizes at different value to be given out via Target Participants Tendering Activities.

2. For Target Participants Tendering Activities, there is specific targeted number of participants to be achieved e.g. 1,000 participants etc.

3. There is always a Minimum Tender with Potboy Gold/DIamond for each of the Target Participants Tendering Activity e.g. minimum 10,000 Potboy Gold/Diamond etc. Learn how to earn more Potboy Gold/DIamond

4. Participants can tender for the prizes with any available quantity of Potboy Gold you have in your Potboy account.

5. It is important to note that you are only allowed to place One (1) tender for each Target Participants Tendering Activity.

6. The commencement of each Target Participants Tendering Activity will be announced in Potboy Treasure Box, hence, you are encouraged to check us out frequently.

7. On Potboy website, you will have visibility of the following:-

1. Visual and specification details of the prizes
2. How many participants joined
3. Balance of participants needed
4. Winners of previous Target Participants Tendering Activities and the quantity of their Potboy Gold/Diamond tendered.

8. Each Target Participants Tendering Activity will be closed sharply when the targeted number of participants have been achieved, and the results will be announced IMMEDIATELY on the website.

9. For successful tenderer/s, the prize/s will be courier to the delivery address provided by you in your Potboy account within 7 to 14 days from the closing date, depending on destination.

**Do note that verification to your NRIC number is mandatory at the point of delivery as acknowledgement of receipt of the prizes.